The terms of the warranty include:
The warranty guarantees the below implied conditions of the product:
- Leakage of toner
- Broken parts or components upon immediate use of product or upon received (manufacturing defect).
- Inability to use as its supposed functionality, i.e. in this case, printing.
- Printing defects encountered upon immediate use of product.
- Page yield does not meet OEM standards.
- Warranty void if security sticker is tampered/broken/torn
- <50% of toner gram cannot claim any warranty except case to case basis.
- Invoice more than 1 year unable to claim any replacement
1 TO 1 EXCHANGE
- 1 to 1 exchange means If a defect arises and a valid claim is received by Jaditoner.com, at its option, Jaditoner.com will exchange the product with a functionally equivalent new product.
STORAGE & PRODUCT CONDITIONS
The below precautions ensure that the product is eligible for returns:
In the event that you are eligible for the warranty:
- If the whole order is returned, you will receive a full refund including the cost of shipping. However, prior to refund, it is obligatory for you to return the defective items for testing and quality checks to confirm that the defect originates from Jadi-made goods. With confirmation of defects in Jadi-made goods, refunds will be made within 3-5 business days. If only part of the order is returned, you will receive a refund for the items being returned only.
- Please be advised that the cost of shipping will not be refunded. The total amount you will receive will be the amount of the item only. We reserve the right to charge a 10% restocking fee for non-defective returns.
CHANGES & CANCELLATIONS
- Changes and cancellations pertain to your orders including goods ordered, your personal details (including delivery address), and payment details (including billing address).
- You may make changes and cancellations on goods ordered at no cost to you at least 7 business days before the courier dispatch date or estimated delivery or shipment date.
- Changes on your personal details (including delivery address) and payment details (including billing address) cannot be made once your online order has been placed. If the delivery address needs to be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience caused.
- Any additional costs incurred for changes and cancellations made by you within the 7 business days from the courier dispatch date or estimated shipment date will be charged to you. Exception might occur only if an agreement is reached with us.